At UWallet, we continuously strive for excellence when providing customer service. We have formed a specialized support team who are standing by to answer any questions and respond to any complaints you may have.
If you are not fully satisfied with any of the services or products provided to you, please contact us by:
Calling us on 962 6 200 4441 or on our toll-free number 078 800 1400
Emailing us on complaints@uwallet.jo
Faxing us on 962 6 200 4441
Visiting us in person at the company’s headquarters on Shmesani – 25 Abdul Rahim AL-Waked Street, during official working hours from 9 am to 5 pm.
All complaints need a minimum of ten working days to be processed, depending on the nature of the complaints, which is subject to an extension that does not exceed 30 working days, with an explanation to the complainant of the reasons behind the extension.
* If you are not satisfied with the response of the Customer Complaints Unit, please feel free to contact the Central Bank of Jordan (www.cbj.gov.jo) or the judiciary system.
This company is licensed by the Central bank of Jordan
